CUSTOMER SERVICE TEAM MEMBER
Team Member
Brakpan, Gauteng
9 hours per day
Salary: TBC
Permanent – Full-Time
Work schedule: Shifts
Start date: ASAP
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Customer Service Team Member to join our team! As a Customer Service Team Member, your role involves delivering fast and friendly service, processing orders, handling payments, and performing additional tasks as required.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Welcome customers with a friendly smile
- Suggest items, specials, and promotions to customers
- Handle customer complaints, queries, and concerns, telling the manager about serious problems
- Give great customer service with a positive attitude
- Talk about store events and keep the checkout area clean and organized
- Communicate with supervisors and colleagues to ensure smooth operations
- Use the cash register or computer to ring up orders correctly
- Process different forms of payment, including cash, debit cards, and credit cards
- Balance the cash register, perform cash counts, and monitor cash levels
- Bag, box, or wrap products
- Follow company rules, ways of working, and store standards
- Receive, verify, and unpack new stock
- Assist customers with orders over the counter and over the phone
- Bring orders to customers at windows, counters, or tables
- Make sure orders are packed, labeled, and look good
- Manage phone orders by answering calls quickly
- Keep front of house clean and organised during your shift
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 10km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Cashier, Front of House, Team Member, Crew Member
- Female candidates
- Candidates between 20 and 35
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- YUM KFC Team Member Test
Questions required for application
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- If the register runs out of receipt paper, what should you do?
- How do you help customers with orders, both in person and on the phone?
- What is the best approach to take when a customer has a complaint about their food?
- How do you manage multiple tasks during busy periods?
- What steps do you take to ensure customer orders are accurate?
- Have you used a cash register or computer-based point of sale (POS) system before?
For general inquiries and customer support in South Africa, you can contact KFC via the following methods:
- Customer Care Line: 0860 100 222
- Delivery Order Line: 0861 000 532
- WhatsApp Ordering: Add 063 735 5387 to your contacts
- Email Support: kfccustomercare@dsg.co.za
